Artificial intelligence and customer service relationship•How to apply robotic to raise customer service performanceWe need to know why robotic can raise or improve service performance. I shall explain how and why service will be failure easily if services lack (AI) artificial intelligent service assistance. Frontline employees may be raised effciency , if (AI) can assist them to serve clients. For DHL goods transport service business example, if (AI) can be applied to assist DHL warehouses tasks. Then robotics can help any customers to deliver their goods to right shelves accurately in order to frieight their goods to deliver to another country by air plan rapidly. So, robotic can help DHL warehouses operation efficiency to raise the on time delivery must avoid too late to deliver to any one country's goods receiver's home easily.Robotics can also help e-commerce to rise user experience. When they can choose any products to make decision to rapidly from internet. For example, companies that dominate, such as Amazon and Google, they concentrated on ease of use robotic to assist online buyers to choose any products rapidly from their websites , and everybody wanted to follow suit. Once , people were able to buy any sell online, the importance of the user experience become appearent almost instantly.The robotic web created on environment where there was no switching penalty to buy from one supplier or another. There are no need to walk out of a shop and across town to another one. It became the norm to type the product , the online busy into a robotic search engines visit a suit shown on the results. It is a good online buyer choice experience when robotic is participated to e-commerce in their online choice process. So, robotic may be influenced to raise e-commerce product choice to chooce to buy the product from online sale channel. For Amazon, online bookstore and IKEA furniture manufacturers example, their success is linked in excellence in robotic service aspect development, e.g. readers can find any topic ebooks to choose to read from Amazon online library as well as compare their price easily, when robotic technology is developed to Amazon publish e-library as well as IKEA furniture applied robotic to participate to design any furniture manufacturers in order to attract many furniture clients to choose to buy. Moreover, many businesses find themselves robotics hace to integrate these products and services, physical shops ( possibly with self-service kiosk, transactional websites , smart phone, apps, social media, presence and call centres . So, (AI) technology and robotic have done a lot of good service performance.These bring two phenomena go hand in hand, robotic can bring these companies to exposure to affordable, quality design has raised their clients' expectations and they have no longer enough for a product to satisfy their functional requirements, when robotics are applied to participate their clients' services need to be intuitive to use, fit into our lives effortlessly and please the senses.Robotics to participation to services, they need to be wrapped in a great customer experience from start to finish in their product choice or whole client service stages. Moreover, robotics participation to any hospital organizational services, e.g. robotics help hospitals to deliver any food delivery service to patients' sickness rooms in order to they can eat the right food choice and food delivery efficiency can also rise in hospitals. Hence, hospital patients' complaint number will reduce and their won't hungry easily or hungry time will be shorten, when robotics can deliver their food choices to their sickness rooms in breakfast, lunch, and dinner time rapidly.